Privacy Policy – Lays Drains & Plumbing
Effective Date: March 15th 2025
Lays Drains & Plumbing (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you visit our website or use our services.

1. Information We Collect
We may collect the following types of information:
    a. Personal Information:

• Full name

• Contact details (email address, phone number, postal address)

• Payment details (only when processing transactions)

    b. Non-Personal Information:

• IP address

• Browser type and version

• Pages visited, time spent on the site, and other analytics data

2. How We Collect Information
We collect information through:

• Online contact forms

• Service booking forms

• Email and phone communications

• Website cookies and analytics tools

3. How We Use Your Information
We use your information to:

• Respond to your enquiries

• Provide plumbing and drainage services

• Process payments and send invoices

• Improve our website and services

• Send updates, promotions, and service-related communications (with your consent)

4. Sharing Your Information
We do not sell or rent your personal information. We may share your information only in the following circumstances:

• With trusted third-party service providers to assist in operations (e.g., payment processors, IT services)

• When required by law or to comply with legal obligations

• To protect our rights, property, and safety, or that of others

5. Data Storage and Security
We take reasonable measures to protect your personal data from loss, misuse, and unauthorised access. However, no data transmission over the internet is completely secure, so we cannot guarantee absolute security.

6. Cookies and Tracking Technologies
Our website may use cookies to improve user experience and track website performance. You can choose to disable cookies in your browser settings, but this may affect website functionality.

7. Your Rights
You have the right to:

• Access the personal information we hold about you

• Request corrections or updates to your data

• Request deletion of your personal data (subject to legal obligations)

• Opt out of marketing communications

8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Lays Drains & Plumbing
Email: laysdrainsandplumbing@gmail.com
Phone: 027 537 2467